You can usually resolve this issue by relaunching the app. To relaunch the app:
If you are still experiencing issues downloading the chapters in Our Choice, please try deleting the app and re-downloading it from the App Store. You will be able to re-download the app free of charge.
Make sure your device's volume is turned up and that your device is not in silent mode. To turn off silent mode slide the mute switch located on the side of your device next to the volume buttons so the orange not is not visible.
If using an iPad and the sound still does not play you may need to turn off silent mode from the multitasking bar:
Our Choice runs on iPod touch (3rd generation) and later. You can identify your iPod model by consulting this Apple article. If you find that your device isn't supported, consider politely asking Apple for a refund. We're confident they will accommodate your request.
Our Choice includes over an hour of videos, 250 fullscreen photos, and audio commentary that is downloaded the first time you launch the app. This content is quite large and if downloaded over the cellular network would take a very long time to load and would push many users over their allotted monthly data plans causing them to encounter pricy overuse fees. For this reason Our Choice requires a Wi-Fi connection to download the content in the app. Once the content in a chapter has been downloaded it is stored on your device and you no longer need a Wi-Fi connection to enjoy the content.
If you can't find the answer to your question above email us and we will get back to you as soon as we can.